At DivinityStones, we are committed to offering authentic, energized, and high-quality Rudraksha products. Due to the spiritual nature of our items, we have a carefully considered refund and return policy.
Returns & Refunds
Because Rudraksha beads are spiritual tools, once they are used or energized, they carry the energy of the wearer. While we want to ensure you are satisfied with your purchase we cannot guarantee that each request for return/refund and/or exchange will be accepted by us. We reserve the right to refuse and/or deny any such request if it is not aligned with the below mentioned conditions. Therefore, we do not accept returns on Rudraksha products once they have been opened or worn.
However, we do offer refunds or exchanges under the following conditions:
Eligible for Refund or Exchange:
- You received the wrong product (e.g., incorrect Mukhi or item).
- The product was damaged during transit (photo proof required within 48 hours of delivery).
- You received a defective item or one that does not match the description.
Note – The Customer acknowledges and agrees that, due to the nature of the products, the Company requires videographic proof to process any return or exchange request. This videographic evidence is mandatory for the Company to internally evaluate the condition of the product and make an informed decision regarding the return or exchange request. Failure to provide such proof, as requested, will render the Company unable to process the return or exchange request. The Customer agrees that the submission of the required video is a prerequisite for the consideration of any return or exchange, and without it, no further action will be taken by the Company.
Note – Please note that courier charges, VAT, and duties are non-refundable on any product you wish to return and/or exchange. The Company will not arrange for any pick up in case of any return/exchange. All charges including shipping charges for such return/exchange shall be borne by you and cannot be claimed, adjusted or issued as a credit note from our end.
Categories Not Eligible for Return (Unless Damaged).
Not Eligible for Refund:
- Change of mind or personal belief after receiving the product.
- Opened, worn, or used Rudraksha beads.
- Delays caused by courier services or customs.
Timeframe to Report Issues
- Please contact us within 48 hours of receiving the product if there is a problem.
- Refund requests made after this period may not be eligible.
Note – Please note that due to the intrinsic nature of the products we sell on the website and the likelihood of these products being exchanged with fake/low quality counter products, we cannot accept any return requests for such products.
Refund Process
- If your request is approved, the refund will be processed to your original method of payment within 10-12 business days, subject to unforeseeable delays from bank processes and/or public holidays, if applicable.
- In some cases, we may offer store credit or an exchange instead of a direct refund.
Note : Once your return is received and duly inspected by our expert team, we will send you an email to notify you acknowledging that we have received your returned item. We will also notify you of the approval or rejection of your refund based on our internal inspection by our team.
Note – We kindly request that you acknowledge our inability to process refunds to any account other than the original source of payment. This policy is in place to comply with applicable legal requirements and to avoid any potential legal or penal consequences. Refunds will only be issued to the payment method and/or original account initially used for the transaction.
For orders placed using the Cash on Delivery (“COD”) payment method, the Company reserves the right to request additional details including but not limited to PAN Card, etc for orders above Rupees Two Lakh, to process any refund. In compliance with applicable laws, the Company is only authorized to issue refunds to the original recipient of the order. To ensure compliance, the Customer agrees to provide the necessary bank details, including but not limited to a copy of a canceled cheque, passbook details, or any other information required for processing the refund.The Customer further acknowledges that the refund will only be processed if the details provided, including but not limited to the customer’s name and address at the time of the order placement, match the information on record. Failure to provide accurate and matching details may result in an inability to process the refund.
– For prepaid orders made via Credit Card, Debit Card, or Net Banking, the refunded amount will be credited back to the original account within 7-8 business days.
Notwithstanding anything contained herein, the Company will make reasonable efforts to process and issue refunds promptly. However, the Customer acknowledges and agrees that any delays in processing the refund due to circumstances beyond the Company’s control, including but not limited to technical issues, third-party service delays, or other unforeseen events, shall not be the responsibility of the Company. The Company shall not be held liable for any such delays, and the Customer agrees to allow reasonable time for the completion of the refund process.
Return Shipping
- If a return is approved, you may be asked to return the product in its original packaging.
- Return shipping costs are the responsibility of the customer unless the error was on our side.
Cancellation Policy
The Company strives to provide the best experience for its customers. However, once an order is placed, cancellations are not permitted under any circumstances.
Late or missing refunds (if applicable)
If you have not yet received your refund, we kindly request that you first verify your bank account for the transaction. If the refund is not reflected, please contact your credit card company, as it may take additional time for the refund to be officially posted due to factors beyond the Company’s control.
After checking with your credit card company, we advise you to contact your bank to inquire about the status of the credit for the refund. Please note that the processing of refund payments by banks involves several steps and may take some time to be fully processed and posted to your account.
If, after completing the above steps, you still have not received your refund, please contact us directly at support@divinitystones.org for further assistance.
Refund policies in International orders (Outside India)
In the event of an issue with the delivery of an international order, we will process a refund to the original payment method within 40 to 45 days. This refund policy applies exclusively to international orders. Please be advised that we are not responsible for any custom charges, duties, VAT, etc. that your country may be charging as these vary from case-to-case basis and are beyond our control. Please note that for international orders, if the shipment is either refused by the customer or cancelled after dispatch, the customer will be responsible for all customs duties, VAT, and other charges imposed by their country for the return of the items to us. Refunds will only be processed upon receipt of the returned items. Any balance due to the customer will be refunded in accordance with the applicable refund timeline, less any fees, customs duties, VAT, and other charges incurred for the return process.
Note – at the time of shipping the return item to DivinityStones, you are hereby responsible for filling correct information regarding the product, including purchase price of the product, and particulars of the product so being returned. Failure to comply with this might result in non-fulfillment of return due to discrepancies in order particulars. This correct information is required from you for the purpose of custom clearance. You agree to cooperate fully with the Company to ensure compliance with all relevant laws and customs regulations during the return process.
For any further queries, please contact us at support@divinitystones.org. We’re here to assist you.
Contact Us
If you have any questions about our refund policy or need help with an order, please reach out to us:
📧 Email: support@divinitystones.org
📍 Return Address: (if needed)
